Terms of Service

These Terms of Service (the "Terms") are a binding agreement between you and Rhome Exchange Inc., a Delaware corporation ("RhomeX," "we," "us," or "our"). They govern your access to and use of the RhomeX platform, including SuperAgent, DealVault, Jarvis, and all related services, websites, and applications (together, the "Services").

By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" means that entity.

The Services are built for working professionals. You must be at least 18 years old to use them.

RhomeX is a real estate transaction management platform. Depending on your plan, the Services include a CRM, communication tools (phone, SMS, and email), marketing tools, e-signatures, deal workspaces (DealVault), agent websites, video calls, and AI assistance (Jarvis). Section 10 describes the AI features and their limits.

We may add, change, or retire features over time. We will make reasonable efforts to notify you of material changes that affect your use of the Services.

• Provide accurate, current, and complete registration information, and keep it up to date.
• Keep your credentials confidential. You are responsible for activity under your account.
• Notify us promptly at [email protected] of any unauthorized use of your account.
• Account access requires a verified email address.
• Do not create accounts for fraudulent purposes or to evade a suspension.

Current plans, seat pricing, and add-ons (such as phone lines) are published on our pricing page, which is incorporated into these Terms by reference. The price you see at checkout is the price you pay.

• Subscriptions bill on a recurring basis and renew automatically until you cancel. Payments are processed by Stripe; we never see or store your full card number.
• Fees are non-refundable except where the law requires otherwise.
• We will give at least 30 days' notice before a pricing change that affects your existing subscription.
• You are responsible for any taxes that apply to your purchase, other than taxes on our income.

DealVault, the shared deal workspace, is free for all participants in a transaction. We intend to keep the core DealVault experience free, and we will communicate any future premium features in advance. Free services are provided as-is and may be subject to usage limits.

When you use the Services, you agree not to:

• Violate any law, regulation, or the rights of others.
• Use the Services for fraud, deception, or any illegal purpose.
• Upload malware or any content designed to harm the Services or other users.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Interfere with the stability or availability of the platform.
• Scrape, crawl, or bulk-extract data without our written consent.
• Send spam, or send calls or texts that violate telemarketing and messaging laws (including the TCPA, do-not-call rules, and CAN-SPAM) when using our communication tools. Compliance with those laws for your outreach is your responsibility.
• Impersonate any person or entity, or misrepresent your affiliation.
• Reverse-engineer, copy, or resell the Services.

We may suspend or terminate accounts that violate this section, without prior notice where the violation is serious or ongoing.

We respect intellectual property rights and expect the same of our members. If you believe content on the Services infringes your copyright, send a notice under the Digital Millennium Copyright Act ("DMCA") to our designated agent:

The Services, including our software, design, and content we create (excluding Your Content), are our exclusive property or that of our licensors. RhomeX, SuperAgent, DealVault, Jarvis, and related marks are our trademarks. These Terms grant you no rights in them beyond the right to use the Services.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you.

The Services include AI features, marketed as Jarvis: an assistant that can draft messages and documents, organize and summarize information, transcribe and summarize calls, answer calls where you enable that feature, score and flag records, and carry out tasks you direct inside the platform.

• No guarantee of accuracy. AI output can be wrong, incomplete, or out of date. We make no warranty about the accuracy of AI-generated content.
• You review before you rely. You are responsible for reviewing AI output before sending it, signing it, publishing it, or otherwise relying on it, and for all actions executed through AI features at your direction.
• The professional of record stays responsible. Where your work carries professional duties (an agent's advice, an appraiser's opinion of value, an attorney's judgment), the AI does not assume them and cannot. Those duties remain yours.
• Training. We may use anonymized data to improve AI features. We do not use your personal content to train AI models.
• Evolution. AI features may be updated, changed, or discontinued as the technology evolves.

The AI providers we use to deliver these features are named in our Privacy Policy.

Our e-signature features are designed to comply with the ESIGN Act and UETA:

• Electronic signatures made through the Services are intended to be legally binding.
• We maintain a complete audit trail for each signature: timestamps, IP address, and signer identification.
• You are responsible for confirming that electronic signatures are appropriate for your document type and jurisdiction.
• RhomeX does not provide legal advice. Consult an attorney for questions about enforceability.

RhomeX is a technology platform. We are not a real estate brokerage, law firm, lender, title company, or appraisal firm, and nothing in the Services is brokerage, legal, financial, tax, or valuation advice. Using the Services does not create a professional relationship between you (or your clients) and RhomeX.

You remain responsible for your own licensing, disclosures, supervision requirements, and every other professional obligation that applies to your work, and for how you use the Services in serving your clients.

The Services are built on and integrate with third-party services, including payment processing, telephony, email delivery, video, identity verification, and AI providers. The full list, and what each one processes, is in our Privacy Policy. Where you connect your own third-party accounts (such as Gmail or Microsoft Outlook), your use of those services is governed by their terms, and we are not responsible for their content, practices, or availability.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

Our total aggregate liability for all claims relating to the Services is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) $100. Some jurisdictions do not allow these limits, so they may not fully apply to you.

You agree to indemnify and hold harmless RhomeX and its affiliates, officers, and employees from claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party, including telemarketing and recording laws.

• You may close your account at any time from your settings or by contacting us.
• We may suspend or terminate your account immediately for a serious breach of these Terms or for fraud.
• After cancellation or termination, we retain your data for 90 days so you can export it, after which we may delete it (subject to the retention periods in our Privacy Policy, such as e-signature audit records).
• Sections that by their nature should survive do survive, including Sections 7 (license during wind-down), 9, 14, 15, 16, 18, and 20.

Please read this section carefully. It affects your rights, including the right to sue in court and to participate in a class action.

We may update these Terms from time to time. For material adverse changes, we will give at least 30 days' notice by email or in-app notification before they take effect. Continued use of the Services after a change takes effect constitutes acceptance. The date at the top of this page always reflects the current version.

• Entire agreement. These Terms, the pricing page, and the Privacy Policy are the entire agreement between you and us about the Services.
• Severability. If any provision is found unenforceable, the rest of these Terms remain in effect.
• No waiver. Our not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may notify you by email to your account address or in-app. Legal notices to us go to [email protected].

Questions about these Terms:

• Legal: [email protected]
• Privacy: [email protected]
• Support: [email protected]